QA as a Service (QAaaS) for innovative AI powered platform

Challenge
HINT needed to facilitate a fast go-to-market strategy while ensuring high-quality, reliable software for its rapidly evolving platform. They sought the expertise of Cleverix to implement a robust QA process to support their ambitious timelines and growth. The company faced the following challenges:

• Implementing a QA Process: HINT needed a scalable and efficient QA process that could grow with their platform and future updates.
• Ensuring Continuous Quality: With frequent releases and updates, it was essential to validate each release candidate thoroughly and ensure that new functionalities were thoroughly tested.
• Automating Core Test Scenarios: The company wanted to integrate test automation into their main workflows to save time and improve the consistency of their testing process.

Solution
Cleverix offered a tailored QA as a Service (QAaaS) solution that included both manual and automated testing. This service allowed HINT to meet its rapid development timeline while maintaining high-quality software.

• End-to-End Testing: Cleverix provided comprehensive end-to-end testing services, which included validation of release candidates and continuous testing of new features.
• Test Automation Integration: The implementation of automated testing helped streamline the process, especially for repetitive tasks and core workflows, significantly reducing time-to-market for new releases.
• Scalable QA Process: The QA processes were carefully customized to align with HINT’s team, ensuring scalability and efficiency as the platform grew and new functionalities were added.
• Technologies Used:
  • Test Case Management: QASE.io was used to document, organize, and track test cases efficiently, ensuring traceability and streamlined reporting.
  • Frontend Automation: Playwright was used to automate key user workflows, improving regression testing efficiency and ensuring consistent functionality across various browsers (Google Chrome, Safari) and devices (desktops, tablets, mobile phones).
  • API Integration tests: Extensive API testing validated the seamless integration between backend services and frontend functionality, ensuring data consistency and accuracy.

Outcome

• Faster Time-to-Market: With the robust QA process in place, HINT was able to release updates faster, confidently knowing that their software was thoroughly tested.
• Continuous Quality Assurance: Ongoing testing of new features ensured the platform remained reliable and user-friendly as it expanded. Without having to think for a replacement of engineers or interruption of the QA process due to sick-leaves, vacations etc.
• Improved Efficiency: Automation reduced the manual testing burden, allowing the team to focus on more strategic tasks and increasing overall productivity. Lack of meetings for all QA members gained a lot of focus time while QA lead took the managing role and the organizational tasks fell into his plate. QA Lead was the main point of contact for HINT stakeholders.
• Results & Feedback:
  • The fast go-to-market strategy for testing and release cycles increased the speed of updates.
  • Identified and helped resolve 95% of critical issues before production.
  • The implementation of QASE.io provided better traceability, reporting metrics, and real-time status updates for stakeholders and made the process cristal clear.
  • The project delivered a stable and responsive web application with verified compatibility across devices and browsers, resulting in a positive user experience.

And the work still continues.. :) 

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